Guidelines for collection and delivery
This document is aimed at drivers and haulage contractors and covers planning, cancellations and loading/unloading.
Cancellations
Order cancellations must be communicated at least one working day before the planned collection.
Cancellations are accepted and processed via email to ordre@matzen-tegl.dk during our office hours.
Cancellations received outside office hours will be considered received on the next working day.
Office hours (cancellations and order inquiries)
Inquiries to ordre@matzen-tegl.dk are processed at the following times:
- Monday – Thursday: 8.00 am – 3.00 pm
- Friday: 8.00 am – 2.00 pm
Loading and unloading
- To ensure smooth operations for everyone, the loading and unloading area may only be used during active loading and for a maximum of one hour.
- The driver must not park or remain in a way that hinders other vehicles or internal workflows.
- The driver must follow instructions from Matzen Tegl employees.
- The driver must wear legally required safety equipment.
Failure to comply with the above may result in extended processing times or refusal of service.